FAQ

We offer a range of membership choices to ensure you can train in a way that suits your goals, schedule and commitment level.

Lifestyle Direct Debit (Most Popular)

Ideal for those committed to regular exercise—typically two or more sessions per week. This option offers great value and consistency for ongoing training.

Flexible Direct Debit

Perfect for anyone with a busy or changing routine. Enjoy full access without long‑term commitments, giving you the freedom to adapt as life does.

Monthly Memberships

A practical choice for short‑term stays, seasonal training or transitional periods. Get full access for exactly as long as you need it.

10 Visit Pass

Best suited to casual visitors or those who prefer to drop in occasionally. Use your visits at your own pace—whether weekly, fortnightly, or less.

Not sure which membership suits you best?
We invite you to visit us, explore the facility and chat with our team. We’re here to help you find the best option to fit your needs.

All of our direct debit memberships come with a 7 day money back guarantee. They also come with a 2 months trial period, meaning you will not incur any cancellations fees should you decide we’re not for you and choose to leave within the first 2 months. We also offer a Flexible membership options which give you the option to leave whenever you want to without incurring a cancellation fee.

Health Mates is owned and operated by Revebsy Workers’ Club. It is a requirement upon entry to Revesby Workers’ Club to be a financial member (If you are over the age of 18) and be able to produce your card should you be requested to do so.

Yes. You can pay per visit, or for a more economical option you can purchase a 10 visit pass. This enables you to attend 10 times whenever it suits you within a 12 month period.

We also offer 1 month memberships and Flexible direct debit memberships which do not require cancellations fees should you need to leave us.

Classes are inclusive with all memberships and 10 visit passes, as are personalized exercise programs and fitness appraisals.

You are welcome to come as many times a day as you like.

If you plan to attend frequently (ie: twice a week or more) we would recommend a monthly or direct debit membership as this would be the most economical option. 10 visits passes are available, but best suited to those attending once a week or less. If you purchase a 10 visit pass you will be deducted 1 visit each time you enter, so if you attend twice in a day 2 visits will be deducted.

Memberships are for sole use only. If your friends or family are considering joining you are welcome to invite them in for a complimentary trial workout. Should they wish to continue coming along they will be required to purchase their own membership.

We understand your circumstances may change and you need to leave us. If you are on a direct debit membership visit us to complete a cancellation form at least 4 days prior to the next debit and we’ll ensure all future debits are ceased. Depending on your membership type, you may be required to pay a cancellation fee at the time of leaving us, although we do offer flexible memberships with no locked in contracts – be sure to ask about these when joining. You also have the option to transfer your direct debit membership to a friend or family.

14 is our minimum age to join or do a casual workout. Under 18s are permitted to be on the premises during staffed hours only. Prior to starting, anyone under 18yrs will be required to attend with a parent/legal guardian to complete a Child Safety Induction and membership agreement (if joining). Please make a 15min appointment to do this.

Time-hold is available on all direct debit memberships. Simply visit us or our app and we’ll arrange a temporary hold on your membership. A nominal fee applies, however you will not be debited for the period you are away. Time-hold can be done in blocks of 2 weeks and we have no limit on the number of times or how long you do this for.

Health Mates is always staffed by Fitness Australia registered staff, meaning you can ask for advice or assistance whenever you need it. We’re here to help you achieve your goals and also offer complimentary personalized exercise programs to help get you started and keep you on track in the future.

Simply call or visit us at reception to make an appointment with one of our trainers. Most sessions take an hour and require you to get active, so wear you exercise gear and remember your towel.

Firstly your instructor will find out your goals and take a few simple body measurements to help assess where you are at. From this information they will set a realistic plan to help you strive towards your goals, plus show you how to perform the exercises that will help get you there. We’ll reassess these measurements every time you meet with your instructor to ensure you are heading in the right direction, plus tweak your program to ensure it is challenging, yet fun.

We provide lockers free of charge. Simply leave your Revesby Workers’ membership card with us upon arrival and we’ll exchange this for a locker key. Please be mindful that we do not take responsibility for property left in the lockers, so we advise you leave your valuables at home. Bags are not permitted in workout areas and group exercise studios.

We want to make your visits as convenient and time efficient as possible. To help you with this we provide showers with soap on tap, change areas, hair-dryers, ironing boards, plus a sauna to help you relax and unwind. We also offer hire towels; saves keeping a soggy towel in your bag if you’re on your way to work.

Bring your Revesby Worker’s membership card (remember to present this to the club door staff upon entry), along with your account or credit card details if you are planning to join on a direct debit membership. Depending on the membership you choose, you will be required to make an upfront payment; we accept cash, eftpos, all credit cards and cheque to do this. If you are under 18 years you will need to bring Mum, Dad or your legal guardian along to co-sign your membership agreement. If you are planning to workout on your first visit, bring your exercise gear and sweat towel too.

Wear something comfortable and ensure it allows free movement. Ideal for your lower body would be track pants, shorts or tights. For your upper body, a t-shirt or singlet will do the job. Supportive, enclosed, sports shoes are essential.

We offer a towel hire service for a nominal fee during staffed hours.

We have chilled water fountains available, with bottle filling stations.

Vending machines and Powerdose station are available 24/7, offering pre/post workout snacks and drinks.

As with most health clubs, our peak times are 9am – 11am and 5pm – 7pm. This is why we pride ourselves on offering a variety of classes during these periods, plus we have duplicates of the most popular strength pieces and over 45 pieces of cardio equipment to ensure you won’t have to wait.

We’re introducing extended 24hr operations to give members greater flexibility and convenience. During certain times, the gym will operate without staff on site, while remaining fully functional, except saunas.

Monday – Friday: 6am to  9pm

Saturday & Sunday: 7am to 7pm

Public Holidays: Varies – see advertisements closer to dates

Outside of these times, the gym will operate as unstaffed access.

• Access is strictly for members aged 18 years and over.
• Members under 18 are permitted access during staffed hours only and must exit the facility once staffed hours conclude.
• Upon turning 18, members must see a staff to update their access.

Before attending during non-staffed hours, you must complete an in-person Induction.

You can enter using:

• The Health Mates app or personal access fob (additional cost of $20)

Please remember:

• Expired memberships must be renewed during staffed hours.
• Unlocking the door via app or fob records your attendance.
• Tailgating or membership sharing is not permitted. Each member must scan in individually — breaches will be detected and penalties will apply. e.g If 3 people enter, 3 must scan.
• Do not allow anyone to enter with you and ensure the door closes behind you.
• Outstanding debit fees must be cleared via the SMS link or HM app before entry.

No. For safety and insurance reasons:

• First‑time guests are welcome during staffed hours only.
• No guests or children are permitted during unstaffed hours.

Your safety is our priority. During unstaffed hours we provide:

• 24/7 CCTV, accessible at all times.
• Emergency duress buttons and portable lanyards.
• First aid kit and AED/defibrillator.
• Emergency evacuation plans and alarms.
• Public address announcements and illuminated exit signage.
• Teal doors indicate emergency exit points.

To speak to onsite personnel use the Help Phone located at reception. In an emergency, call 000.

• Saunas and studios will not be operating during non-staffed hours.
• All gym floor equipment remains available unless signage indicates otherwise

Yes. Please train responsibly and safety focused by:

• Avoiding heavy or maximal lifts without a training partner.
• Choosing machines over free weights where possible.
• Using safety equipment such as spotter arms or the Multipower machine (Smith machine) for exercises such as bench press and squats. See a trainer during staffed hours if you are unsure how to use this equipment.
• Using the safety clips provided on our treadmills.
• Keeping your phone nearby with location sharing enabled if possible.

Note: Training during unstaffed hours is at your own risk. A training buddy is strongly recommended.

If you or someone else is injured, stop exercising immediately.

Use the Help Phone at reception to speak to someone on site, press a duress alarm and/or call 000 if it’s an emergency.

• A first aid kit and defibrillator are located at our Safety Station.
• If safe to do so, provide basic assistance and stay with the person until help arrives.
• If first aid is required use the Help Phone for assistance. An incident report will be completed by club personnel – please assist with relevant information.

Please report issues as soon as possible:

• Phone: 8707 6930 during staffed hours (non‑urgent).
• Use the Help Phone located at reception for after-hours support.
• Email: healthmates@rwc.org.au (non‑urgent).

Do not approach them.

• Move to a safe area.
• Use the Help Phone located at reception for after-hours support.
• Alternatively, email us with the time and details of the incident.

Yes. CCTV operates 24hrs. Footage is reviewed to ensure safety, compliance with entry rules and behaviour expectations.

A tailgating detection system is in place to identify individuals who do not scan or allow others to physically enter without a current membership

Yes. Please assist by:

• Using the hallway lockers as
• Change rooms may be temporarily closed for cleaning.
• Using the accessible bathrooms when change rooms are closed for cleaning.
• Following all safety signage to ensure a safe environment (e.g. wet floor signs).
• Wiping down equipment after use (please do not use wipes on touch screens).
• Using a towel on all benches.
• Re‑racking weights and dumbbells.
• Leaving the space neat by returning equipment to allocated storage areas.

Use the Help Phone located at reception for onsite support.

Please use the hallway lockers as the change rooms may be closed for cleaning purposes. To minimise keypad issues, use the Interloc Trinity app or any rfid compatible card (eg Opal card) – see staff for assistance.

Vending machines and Powerdose station are available 24/7, offering pre/post workout snacks and drinks.

To keep everyone safe, breaches may result in:

• $95 charge per unauthorised person you allow to enter.
• Suspension of non-staffed hour access.
• Membership cancellation for serious or repeated breaches.

Examples include tailgating, guest access, sharing access devices, tampering with equipment and failure to comply with the terms and conditions as stated in your membership agreement.

After‑hours support : Use Help Phone located at reception

Email: healthmates@rwc.org.au

Phone: 8707 6930 during staffed hours