Classes & Booking

How to book a class

Prior to booking your first class

1. Contact us at Health Mates to create your account.
2. Confirm your account via the email you will be sent. If you didn’t receive the email check your spam account.
3. Download our free Health Mates App or use the log in details you just created to book your classes on the website

To book a class using app

1. Open our app
2. Click on Class Timetable
3. Scroll to date you want to attend (across the top) and click it
4. Scroll down to find your class
5. Select ‘BOOK’

To book a class using website

1. Click on book a class button above
2. Find the class you wish to book
3. Select book
4. Use your My Wellness log details to finalise booking (save your log in details to your PC so easy to remember next time)

How to cancel a class

To cancel a class using app

1. Open our app
2. Click on Class Timetable
3. Scroll to the date and class you had booked
4. Select ‘DELETE BOOKING’

To cancel a class using website

1. Click on book a class button above
2. Log in at the top right hand corner with your My Wellness log in details
3. Select the 3 lines to the side of your profile picture
4. Select class schedule
5. Find the class you book and select delete booking

General Information

Waiting list

• If the class is full you can elect to go on the waiting list.
• Everyone on the waiting list, regardless of your position number, will receive a notification if a place becomes available (ensure your notifications are turned on).
• If you receive a notification and wish to take the vacancy find the class in your app and select ‘BOOK’.

Booking guidelines

• Bookings will open at 8am one day prior to the day of the class.
• If you ‘FOLLOW’ a class you will get a reminder when the bookings are open (ensure your notifications are turned on). Once bookings are open you will still be required to book your position.

Cancellation policy

• Please cancel your booking as soon as you know you won’t be attending. We ask that you please respect others who are keen to get a place in classes.
• Cancellations can be made up to 2 hours prior to your class start time via your app. This allows time for others to take your place.
• If you do not provide 2 hours’ notice or do not turn up for a booked class you will receive a penalty.
• Penalties stay on the system for 15 days.
• If you receive a second penalty you will forfeit your privilege to book classes for 7 days. This does not mean you can’t attend, just that you won’t be able to reserve a spot. If you come along and there is a vacancy advise your instructor and you will be able to participate.