FAQ’s
What if I am not sure if I’ll like Health Mates?
All of our direct debit memberships come with a 7 day money back guarantee. They also come with a 2 months trial period, meaning you will not incur any cancellations fees should you decide we’re not for you and choose to leave within the first 2 months. We also offer a Flexible membership options which give you the option to leave whenever you want to without incurring a cancellation fee.
Why do I have to become a member of Revesby Workers’ Club to join health Mates?
Health Mates is owned and operated by Revebsy Workers’ Club. It is a requirement upon entry to Revesby Workers’ Club to be a financial member (If you are over the age of 18) and be able to produce your card should you be requested to do so.
What do I need to bring to join up?
Bring your Revesby Worker’s membership card (remember to present this to the club door staff upon entry), along with your account or credit card details if you are planning to join on a direct debit membership. Depending on the membership you choose, you will be required to make an upfront payment; we accept cash, eftpos, all credit cards and cheque to do this. If you are under 18 years you will need to bring Mum, Dad or your legal guardian along to co-sign your membership agreement. If you are planning to workout on your first visit, bring your exercise gear and sweat towel too.
Can I come along casually without taking out a long term membership?
Yes. You can pay per visit, or for a more economical option you can purchase a 10 visit pass. This enables you to attend 10 times whenever it suits you within a 12 month period.
We also offer 1 month memberships and Flexible direct debit memberships which do not require cancellations fees should you need to leave us.
How much does it cost to attend a class?
Classes are inclusive with all memberships and 10 visit passes, as are personalized exercise programs and fitness appraisals.
What’s the minimum age to join?
14 years. If you are under 16 years the equipment and classes you can access will be limited unless you engage the services of one of our Personal Trainers.
What is the maximum age to join?
There is none! We currently have members close to 90 exercising with us.
What do I wear?
Wear something comfortable and ensure it allows free movement. Ideal for your lower body would be track pants, shorts or tights. For your upper body, a t-shirt or singlet will do the job. Supportive, enclosed, sports shoes are essential.
Where can I leave my belongings?
We provide lockers free of charge. Simply leave your Revesby Workers’ membership card with us upon arrival and we’ll exchange this for a locker key. Please be mindful that we do not take responsibility for property left in the lockers, so we advise you leave your valuables at home. Bags are not permitted in workout areas and group exercise studios.
How often can I attend?
You are welcome to come as many times a day as you like.
If you plan to attend frequently (ie: twice a week or more) we would recommend a monthly or direct debit membership as this would be the most economical option. 10 visits passes are available, but best suited to those attending once a week or less. If you purchase a 10 visit pass you will be deducted 1 visit each time you enter, so if you attend twice in a day 2 visits will be deducted.
Can I share my membership with a friend or family member?
Memberships are for sole use only. If your friends or family are considering joining you are welcome to invite them in for a complimentary trial workout. Should they wish to continue coming along they will be required to purchase their own membership.
What if I am not sure what to do or how to use the equipment?
Health Mates is always staffed by Fitness Australia registered staff, meaning you can ask for advice or assistance whenever you need it. We’re here to help you achieve your goals and also offer complimentary personalized exercise programs to help get you started and keep you on track in the future.
How do I arrange a personalised exercise program?
Simply call or visit us at reception to make an appointment with one of our trainers. Most sessions take an hour and require you to get active, so wear you exercise gear and remember your towel.
What will I gain from having an exercise program created for me?
Firstly your instructor will find out your goals and take a few simple body measurements to help assess where you are at. From this information they will set a realistic plan to help you strive towards your goals, plus show you how to perform the exercises that will help get you there. We’ll reassess these measurements every time you meet with your instructor to ensure you are heading in the right direction, plus tweak your program to ensure it is challenging, yet fun.
What do I do if I forget my towel or water?
We offer a towel hire service for a nominal fee. We also provide numerous water fountains around the club for your use, plus sell bottled water from reception if you prefer.
What facilities are your change rooms equipped with?
We want to make your visits as convenient and time efficient as possible. To help you with this we provide showers with soap on tap, change areas, hair-dryers, ironing boards, plus a sauna to help you relax and unwind. We also offer hire towels; saves keeping a soggy towel in your bag if you’re on your way to work.
When are the busiest periods?
As with most health clubs, our peak times are 9am – 11am and 5pm – 8pm. This is why we pride ourselves on offering a variety of classes during these periods and have over 80 pieces of cardio equipment to ensure you won’t have to wait, plus have plenty of variety in your workouts.
What if I go on holidays or cannot attend for a while?
Timehold is available on all direct debit memberships. Simply visit us to inform us of the dates you’ll be away and we’ll put a temporary hold on your membership whereby a nominal fee is debited instead of your regular fees. Timehold can be done in blocks of 2 weeks and we have no limit on the number of times or how long you do this for.
What if I move or need to cancel my membership?
We understand your circumstances may change and you need to leave us. If you are on a direct debit membership visit us to complete a cancellation form at least 4 days prior to the next debit and we’ll ensure all future debit are ceased. Depending on your membership type, you may be required to pay a cancellation fee at the time of leaving us. You also have the option to transfer your direct debit membership to a friend or family.
What’s the minimum age to join?
14 years. If under 18 years a parent/official guardian will be required to attend on your first visit/time of first joining. Please call to arrange an appointment. If you are under 16 years the equipment and classes you can access may be limited unless you engage the services of one of our Personal Trainers.
What if I go on holidays or cannot attend for a while?
Time-hold is available on all direct debit memberships. Simply visit us or our app and we’ll arrange a temporary hold on your membership. A nominal fee applies, however you will not be debited for the period you are away. Time-hold can be done in blocks of 2 weeks and we have no limit on the number of times or how long you do this for.
